Terms of service
Terms of Service
OVERVIEW
Welcome to Triple C Soap, LLC. Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to Triple C Soap, LLC.
We proudly create handmade soaps and skincare products and operate this website and online store to provide you with a simple, enjoyable shopping experience. Our store is powered by Shopify, which helps us securely offer our products and services to you.
These Terms of Service (“Terms”) explain the rules, rights, and responsibilities that apply when you use our website, browse our products, or place an order with us. They also include important information regarding warranties, liability limitations, and how disputes are handled.
By visiting or using our Services, you agree to these Terms of Service and our Privacy Policy [INSERT PRIVACY POLICY LINK]. If you do not agree with these Terms or our Privacy Policy, please do not use our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or province of residence, or that you have given permission for any minor dependents using your devices to access our Services.
To use certain features of our Services, including placing orders, you may need to provide information such as your name, email address, billing information, payment details, and shipping address. You agree that all information you provide is accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account information and for all activity that occurs under your account.
SECTION 2 - OUR PRODUCTS
Because our soaps, lotions, and skincare products are handmade in small batches, slight variations in color, texture, appearance, shape, and scent may naturally occur from batch to batch. These differences are part of the handmade process and are not considered defects.
We do our best to display our products as accurately as possible through photos and descriptions. However, actual colors and product appearance may vary depending on your device settings and screen display.
All product descriptions, pricing, and availability are subject to change at any time without notice. We also reserve the right to discontinue products or limit quantities offered to any customer, region, or jurisdiction.
We do not guarantee that every product will meet individual expectations, preferences, or sensitivities.
SECTION 3 - ORDERS
When you place an order through our store, you are making an offer to purchase products from Triple C Soap, LLC. We reserve the right to accept or decline any order at our discretion.
Your order is not officially accepted until payment has been processed and we send confirmation of acceptance. Please review your order carefully before submitting, as we may not be able to cancel or modify orders once they are processed.
If we need to cancel, limit, or modify an order, we will attempt to notify you using the contact information provided at checkout.
All purchases are subject to our Refund Policy [INSERT REFUND POLICY LINK].
You agree that purchases are intended for personal use only and not for resale or export.
SECTION 4 - PRICES AND BILLING
Prices, promotions, and product availability may change without notice.
Unless otherwise stated, listed prices do not include taxes, shipping costs, customs fees, or import duties.
You agree to provide current and accurate billing, payment, and account information for all purchases made through our Services. You also agree to promptly update your information as needed.
By submitting payment information, you represent and warrant that:
- you are authorized to use the payment method provided,
- the information submitted is accurate and complete, and
- you agree to pay all charges incurred, including applicable shipping and taxes.
SECTION 5 - SHIPPING AND DELIVERY
We work hard to ship orders quickly and carefully, but delivery dates are estimates only and cannot be guaranteed.
We are not responsible for delays caused by shipping carriers, weather, customs processing, or other events outside our control.
Once your package is transferred to the shipping carrier, ownership and risk of loss pass to you.
SECTION 6 - INTELLECTUAL PROPERTY
All content available through our Services — including text, graphics, logos, product descriptions, images, videos, branding, and website design — is owned by Triple C Soap, LLC, its licensors, or affiliates and is protected under applicable intellectual property laws.
You may use our Services for personal, non-commercial purposes only. You may not reproduce, copy, distribute, modify, republish, or exploit any part of the Services without our written permission.
All rights not expressly granted are reserved by Triple C Soap, LLC.
SECTION 7 - OPTIONAL TOOLS
From time to time, we may provide access to third-party tools or features that we do not monitor or control.
These tools are provided “as is” and “as available” without warranties or guarantees of any kind. Your use of any optional third-party tools is entirely at your own risk and subject to the terms provided by those third parties.
Future features or services added to the website will also be subject to these Terms.
SECTION 8 - THIRD-PARTY LINKS
Our Services may include links to third-party websites or services that are not owned or controlled by us.
We are not responsible for the content, accuracy, policies, or practices of third-party websites. Accessing those websites is done at your own risk.
Any questions or concerns regarding third-party products or services should be directed to the applicable third party.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Triple C Soap, LLC is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Triple C Soap, LLC. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Triple C Soap, LLC, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Triple C Soap, LLC.
SECTION 10 - PRIVACY POLICY
Any personal information collected through our Services is subject to our Privacy Policy [INSERT PRIVACY POLICY LINK], as well as Shopify’s Privacy Policy.
Because our store is hosted by Shopify, certain information may also be collected and processed by Shopify and its partners to provide and improve the Services.
By using our Services, you acknowledge that you have reviewed and understood these privacy policies.
SECTION 11 - FEEDBACK
If you submit reviews, comments, suggestions, testimonials, or other feedback to us, you grant Triple C Soap, LLC a perpetual, worldwide, royalty-free license to use, reproduce, publish, and display that content for business and marketing purposes.
You represent that any feedback you provide:
- belongs to you or you have permission to share it,
- does not violate any third-party rights, and
- does not contain unlawful, abusive, or misleading material.
We reserve the right, but are not obligated, to remove content we determine to be inappropriate or in violation of these Terms.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping information, or availability.
We reserve the right to correct errors, update information, or cancel orders if any information is inaccurate at any time without prior notice.
SECTION 13 - PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with these Terms; (g) to transmit any spam, solicitation, or promotional material; (h) to impersonate any other person or entity; or (i) engage in conduct that may harm Triple C Soap, LLC, Shopify, or other users of the Services.
You also agree not to upload malicious code, scrape data, interfere with site security, or use automated systems, bots, or AI agents in violation of these Terms.
We reserve the right to suspend or terminate access to the Services for violations of these Terms.
SECTION 14 - AGENTS
14.1 This section ("Agent Terms") applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed on behalf of or using a person's device, without direct supervision.
14.2 No Agent may access, use, or interact with Services unless, at all times, it identifies itself and operates in strict accordance with the requirements in section 14.4 below. In addition, no Agent may access, use, or interact with Services if we have requested that the Agent refrain from accessing, using, or interacting with any service.
14.3 We may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with Services.
14.4 Agents must:
(i) identify themselves appropriately in all requests,
(ii) not mimic human behavior or bypass security measures,
(iii) respond truthfully when asked whether interactions are human or automated, and
(iv) not circumvent restrictions or controls related to access to the Services.
SECTION 15 - TERMINATION
We reserve the right to terminate or suspend access to our Services at any time, without notice, if we believe these Terms have been violated.
Any obligations or provisions that by their nature should survive termination will remain in effect after termination.
SECTION 16 - DISCLAIMER OF WARRANTIES
The information provided through our Services is for general informational purposes only.
EXCEPT AS EXPRESSLY STATED BY TRIPLE C SOAP, LLC, THE SERVICES AND ALL PRODUCTS PROVIDED THROUGH THE SERVICES ARE OFFERED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, OR NON-INFRINGEMENT.
WE DO NOT GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.
SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY LIMITATIONS, SO SOME OF THE ABOVE DISCLAIMERS MAY NOT APPLY TO YOU.
SECTION 17 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, TRIPLE C SOAP, LLC, ITS AFFILIATES, PARTNERS, EMPLOYEES, CONTRACTORS, LICENSORS, SERVICE PROVIDERS, AND SHOPIFY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICES OR PRODUCTS PURCHASED THROUGH THE SERVICES.
THIS INCLUDES, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST DATA, REPLACEMENT COSTS, OR SIMILAR DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
SECTION 18 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Triple C Soap, LLC, Shopify, and their affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any claims, liabilities, damages, or expenses, including reasonable attorneys’ fees, arising out of:
- your breach of these Terms,
- your violation of any law or third-party rights, or
- your misuse of the Services.
SECTION 19 - SEVERABILITY
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will remain valid and enforceable to the fullest extent permitted by law.
SECTION 20 - WAIVER; ENTIRE AGREEMENT
Failure by us to enforce any provision of these Terms shall not constitute a waiver of that provision.
These Terms, together with any posted policies, constitute the full agreement between you and Triple C Soap, LLC regarding use of the Services.
SECTION 21 - ASSIGNMENT
You may not transfer or assign your rights under these Terms without our written consent.
We may assign or transfer these Terms at any time without notice.
SECTION 22 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide Services shall be governed by and construed in accordance with the laws of the State of North Carolina, United States.
You consent to the jurisdiction and venue of the state and federal courts located in North Carolina.
SECTION 23 - HEADINGS
Section headings are included for convenience only and do not affect interpretation of these Terms.
SECTION 24 - CHANGES TO TERMS OF SERVICE
We may update or revise these Terms from time to time to reflect changes to our business, Services, or legal requirements.
Any updates will be posted on this page with an updated effective date. Continued use of the Services after changes are posted constitutes acceptance of those changes.
SECTION 25 - CONTACT INFORMATION
Questions about these Terms of Service may be sent to:
Triple C Soap, LLC
3052 Spring Forest Rd.
Harrisburg, NC 28075
Email: conniecardone@triplecsoap.com
Phone: 704-975-1815