Return & Refund Policy

At Triple C Soap, LLC, we want you to love your order. If something isn’t right, we’re happy to help.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return, items must be unused, unopened, and in their original packaging. You’ll also need your receipt or proof of purchase.

Because we sell personal care products like soap and lotion, we cannot accept returns on items that have been opened, used, or tampered with for hygiene and safety reasons.

To start a return, please contact us at conniecardone@triplecsoap.com.

Returns should be mailed to:

Triple C Soap, LLC
3052 Spring Forest Rd.
Harrisburg, NC 28075

Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

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Return Shipping & Restocking Fees

If we made a mistake with your order — such as sending the wrong item or a defective product — we’ll cover the return shipping costs.

If the return is due to customer preference or ordering error, the customer is responsible for return shipping costs. A 50% restocking fee may also apply.

Shipping charges are non-refundable.

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Damaged or Incorrect Orders

Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, contact us right away at conniecardone@triplecsoap.com so we can make it right.

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Non-Returnable Items

For health and hygiene reasons, we cannot accept returns on:

• Opened or used soaps, lotions, or personal care products
• Custom or personalized products
• Sale items
• Gift cards

If you’re unsure whether your item qualifies for a return, feel free to contact us before sending it back.

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Exchanges

At this time, we do not offer direct exchanges.

If you’d like a different item, the quickest option is to place a new order after your approved return has been processed.

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Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that banks and credit card companies may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at conniecardone@triplecsoap.com.